Welcome to our FAQs page where you will find answers to some of the most common questions we are asked.
Still cannot find an answer? Feel free to contact us.
Who are MagKind?
In October 2020, Apple announced their new MagSafe technology alongside the iPhone 12 range. At MagKind, we saw an opportunity to provide customers with high-quality MagSafe products at a fraction of the price!
Combining style and functionality, we are proud to launch our first three MagSafe products!
How has COVID-19 impacted shipping times?
The COVID-19 pandemic has increased our average shipping times, but we are doing everything we can to get orders to our customers as soon as possible.
How long does shipping take?
Our number one priority will always be our customers' satisfaction. Due to our high demand and the COVID-19 pandemic, our current average shipping time is 10-21 business days depending on your location. Many of our orders do however arrive much sooner.
If your package is not received within this time frame, do not worry, your Mag Wallet is on its way to you!
We guarantee that all orders will be processed within 24 hours, and you can track your order using the unique tracking number.
We are working on getting our shipping times down to 2-5 days in the near future and we appreciate your support and understanding for the time-being!
Which countries do you ship to?
We currently ship to every country worldwide.
How much is shipping?
Standard shipping is $3.99 / £2.99 but we offer FREE worldwide delivery when you buy two or more items.
Is it safe to purchase online from our store?
Absolutely! MagKind is based in London, UK, managed and run by an American-British team. We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information.
We do not store any credit card details nor do we share your personal information with any third party.
What is your return policy?
If you change your mind or the product is not to your satisfaction, we offer 14-day hassle-free returns on your order.
To initiate a return, simply contact us using the e-mail address used to place your order. Don't forget to state your order number so we can locate your purchase!
Once we have received your return, we will issue a refund or send a replacement depending on what has been agreed with our customer service team.
Which iPhone model is The Mag Wallet™ compatible with?
Our wallet is compatible with:
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 12 mini
- iPhone 12
What is The Mag Wallet™ made from?
Vegan leather of course! We make sure that we use the best materials for a high-quality, luxurious finish and extra durability. The wallet also uses magnets to snap onto the back of your iPhone or a MagSafe compatible case. Our advanced shielding technology will keep your credit cards safe from any magnetic fields.
What is The Mag Case™ made from?
Crafted with a blend of optically clear polycarbonate and flexible materials, the case fits right over the buttons for easy use. On the surface, a scratch-resistant coating has been applied to both the interior and exterior. And all materials and coatings are optimised to prevent yellowing over time.
What if my question was not answered here?